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Legal & policies
Return and Refund Policy
NEO NATURE is operated by NEO NATURE LLC, a U.S. limited liability company.
Registered address: 4700 NW Boca Raton Blvd, Apartment 202 Boca Raton, FL 33431 United States
Support email:neonature@beneonature.com Website: beneonature.com Name on card statements: NEO NATURE
Refunds
NEO NATURE aims to handle refund requests fairly and consistently. If you experience an issue with an order, contact us at neonature@beneonature.com within the applicable refund period.
A refund may be approved if:
The product arrives damaged.
The wrong product was received.
The order is not delivered within the applicable maximum delivery period.
The customer reports dissatisfaction within the applicable refund period and provides a photograph of the product when requested.
Include your order number, a description of the issue, and any photographs reasonably necessary to evaluate the request.
No physical return required
NEO NATURE does not require customers to physically return products when a refund is approved. After approval, you may keep or discard the product.
Refund processing
Approved refunds are issued to the original payment method and are generally processed within 5 to 10 business days. Bank or card-issuer delays after we issue the refund are outside our control.
Non-refundable items
Personalized products.
Gift cards.
Personal hygiene products where the applicable seal has been opened.
European Union right of withdrawal
For customers in the European Union, where applicable, consumers have a statutory 14-day right of withdrawal for eligible distance contracts, subject to legal exceptions. Notify NEO NATURE LLC at the address or email above. Where permitted by law, we waive physical return of the product. This policy does not limit mandatory consumer rights.
Germany: statutory right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason, from the date you (or a designated third party other than the carrier) acquire physical possession of the goods. Send a clear withdrawal statement to NEO NATURE LLC, 4700 NW Boca Raton Blvd, Apartment 202, Boca Raton, FL 33431, United States, or neonature@beneonature.com.
If you validly withdraw, we refund applicable payments using the same payment method. Where permitted, physical return is not required.
Model withdrawal form
To NEO NATURE LLC, 4700 NW Boca Raton Blvd, Apartment 202, Boca Raton, FL 33431, United States. Email: neonature@beneonature.com
I hereby give notice that I withdraw from my contract for the purchase of the following goods. Order date / Date received / Customer name / Customer address / Date / Signature if on paper.
United Kingdom
UK consumers may have a statutory 14-day cancellation period for eligible distance contracts. Contact neonature@beneonature.com. Where permitted, physical return is not required.
Statutory consumer rights
This policy does not affect statutory consumer rights. Where mandatory law is more favorable, those rights apply.
Contact
All refund and withdrawal requests: NEO NATURE LLC
4700 NW Boca Raton Blvd, Apartment 202
Boca Raton, FL 33431
United States
Email: neonature@beneonature.com
Website: beneonature.com
Card statement name: NEO NATURE
Privacy Policy
NEO NATURE is operated by NEO NATURE LLC. This policy explains how we collect, use, disclose, and protect personal information when you visit beneonature.com, place an order, or contact us.
Registered address: 4700 NW Boca Raton Blvd, Apartment 202, Boca Raton, FL 33431, United States Support:neonature@beneonature.com
Information we collect
Name
Email address
Shipping address
Billing address
Telephone number, if provided
Order and transaction information
Information necessary to process payments
Customer service communications
Device, browser, IP address, and website usage information
Information collected through cookies and similar technologies
Payment card data may be processed by third-party payment providers. NEO NATURE does not necessarily receive or store complete payment card numbers.
How we use personal information
Process and fulfill orders and payments
Provide shipping, refunds, and customer support
Detect and prevent fraud and maintain security
Analyze and improve the website
Comply with legal obligations
Send marketing communications where permitted by law
Cookies and Google Analytics 4
We use cookies and Google Analytics 4 to understand visits, device type, pages viewed, interactions, and traffic sources. You may refuse or restrict cookies in your browser or via Google opt-out tools. Disabling cookies may affect website functionality.
Legal bases
Where required, we rely on contract performance, legal obligation, legitimate interests, consent, or other lawful bases. EEA processing follows the GDPR where applicable. UK processing follows UK GDPR.
Sharing
We may disclose information to payment processors, shipping and fulfillment providers, hosting and analytics providers, customer support, fraud-prevention providers, professional advisers, and authorities where legally required. We do not sell personal information for monetary consideration.
International transfers and retention
We are a U.S. company and may use providers in the United States and other countries. We retain information as reasonably necessary to provide services, keep records, process refunds, resolve disputes, comply with law, prevent fraud, and protect legitimate interests.
Your privacy rights
Depending on your location and applicable law, you may have the right to:
Request access to personal information.
Request correction of inaccurate information.
Request deletion of personal information.
Request restriction of certain processing.
Object to certain processing.
Request portability of certain information.
Withdraw consent where processing is based on consent.
File a complaint with an applicable privacy or data protection authority.
Subject to applicable exceptions, California residents may have the right to know and access personal information, request correction or deletion, request information concerning certain disclosures, opt out of certain activities, limit certain uses of sensitive personal information, and not receive discriminatory treatment for exercising privacy rights. California requests: neonature@beneonature.com. NEO NATURE does not discriminate against individuals for exercising applicable privacy rights.
European Economic Area and United Kingdom
GDPR and UK GDPR rights may include access, correction, deletion, restriction, objection, portability, and withdrawal of consent. You may also lodge a complaint with a competent supervisory authority.
Children, security, and updates
The website is not directed toward children. We use reasonable security measures; no method is completely secure. We may update this policy on this page.
Terms of Service
These Terms govern access to the NEO NATURE website and purchases through our store. By using beneonature.com, you agree to these Terms.
General conditions
Use the website only for lawful purposes. NEO NATURE may refuse service, limit quantities, or cancel orders where permitted by law.
Products and orders
We make reasonable efforts to keep descriptions, photographs, and pricing accurate. Appearance may vary. An order is a request to purchase. We may cancel for pricing errors, suspected fraud, payment problems, or fulfillment issues. If canceled after payment, the amount is refunded to the original method.
Prices and payment
Prices are in U.S. dollars unless otherwise stated. Completing a purchase authorizes NEO NATURE and payment providers to process the checkout amount.
Shipping
Products are shipped from China by third-party suppliers. Processing is generally 1 to 2 business days. Estimated delivery is 7 to 14 business days after shipment. Estimates are not guarantees. An order may arrive in multiple packages. Customers are responsible for customs duties, import taxes, and similar charges.
Refunds, IP, and third parties
Refunds follow the Return and Refund Policy. Website content is owned by or licensed to NEO NATURE LLC. Third-party services have their own terms.
Disclaimer and liability
To the maximum extent permitted by law, the website is provided “as available.” NEO NATURE LLC is not liable for indirect, incidental, special, consequential, or punitive damages. Mandatory rights that cannot be excluded still apply.
Governing law
These Terms are governed by applicable U.S. law and, where applicable, Florida law, without excluding mandatory consumer protection laws.
Shipping Policy
Products are shipped from China by third-party suppliers. NEO NATURE operates the store and customer service; fulfillment may be handled by independent suppliers.
Processing and delivery
Orders are generally processed within 1 to 2 business days after payment confirmation. Estimated delivery is 7 to 14 business days after shipment. These are estimates, not guarantees.
Multiple packages and tracking
Items from the same order may ship separately, possibly on different dates. Tracking may be sent by email when available and can take additional time to become active.
Customs
All customs duties, import taxes, brokerage fees, and similar charges are the customer’s responsibility. NEO NATURE does not control amounts or timing imposed by authorities or carriers.
Delays and undelivered orders
Delays may result from customs, carriers, weather, holidays, transport disruptions, incomplete addresses, or other events outside our reasonable control. If an order is not delivered within the applicable maximum period, email neonature@beneonature.com.
Customers are responsible for accurate shipping information at checkout.
For questions about orders, products, shipping, payments, or refunds, email us. Include your order number and the email used at checkout when possible.
Refund requests: neonature@beneonature.com — order number, description of the issue, and photos if requested.
Products may be fulfilled and shipped from China by third-party suppliers.
Legal Notice
NEO NATURE LLC operates the online store at beneonature.com under the brand NEO NATURE. It is a U.S. limited liability company, represented by its duly authorized representative or managing member.
Formal correspondence: NEO NATURE LLC 4700 NW Boca Raton Blvd, Apartment 202 Boca Raton, FL 33431 United States neonature@beneonature.com
Applicable tax and registration information may be provided to authorities where required by law.
Nothing in this notice excludes mandatory consumer rights in the EEA, United Kingdom, or Germany, including applicable statutory withdrawal rights described in the Return and Refund Policy.
The EU Online Dispute Resolution platform was discontinued in 2025. We do not link to that inactive platform. Consumers retain statutory rights to competent dispute-resolution bodies.
California privacy rights are described in the Privacy Policy. Branding and website content are owned by NEO NATURE LLC or used under authorization. Governing law is applicable U.S. and, where applicable, Florida law, without excluding mandatory consumer protections.
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